Mail Management Lead
We are currently seeking a Client Success Professional to join our team in NJ/NYC.
Full Job Description
Job description As a Client Success Lead you will act as the primary daily client contact. The position is responsible for daily service delivery, mail management, overall customer satisfaction and strict adherence to all WorkSocial policies. Key Responsibilities:- Processing Mail: Mail Processing for multiple Clients and Office Services experience is a must!
- Resource Management – Manage all resources within the operation including people, hardware/software, and facilities
- Track Activity/Performance – Track all client requests using the approved tracking mechanism
- Keep mail inventory to a minimum
- Develop systems to track mail from the time it is received to the time it is delivered
- Coach, develop, and cross-train current team
- Create value add services
- Develop, appraise and counsel staff to reduce turnover, improve employee satisfaction and increase promotability of staff members
- Maintain consistent documentation monitoring the status of each employee
- Minimum of 5+ years of experience in high-level relationship building and operational management
- Previous management/ supervisor experience overseeing 5-10 employees
- Ability to build business relationships and interact effectively with “C” level executives
- Exceptional computer skills
- Industry-related experience is a plus
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
- Travel between NYC and NJ by the Path Train 2 to 3 times a week
- Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
- Ability to lift or move 40 lbs. or greater frequently
- Bonus
- Employee assistance program
- Employee discount
- Paid time off
- Referral program
- Day shift (10:00 AM to 6 PM)
- Monday to Friday
- Mailroom management: 5 years (Preferred)
- Shipping and receiving: 5 years (Preferred)
- Customer service/client management: 5 years (Preferred)
- Office services management: 5 years (Preferred)
- Computer Skills Test
- Written Skills Test
Job Features
Job Category | Digital marketing |