Job description

As a Client Success Lead you will act as the primary daily client contact. The position is responsible for daily service delivery, mail management, overall customer satisfaction and strict adherence to all WorkSocial policies. Key Responsibilities:

• Processing Mail: Mail Processing for multiple Clients and Office Services experience is a must!
• Resource Management – Manage all resources within the operation including people, hardware/software, and facilities
• Track Activity/Performance – Track all client requests using the approved tracking mechanism
• Keep mail inventory to a minimum
• Develop systems to track mail from the time it is received to the time it is delivered
• Coach, develop, and cross-train current  team
• Create value add services
• Develop, appraise and counsel staff to reduce turnover, improve employee satisfaction and increase promotability of staff members
• Maintain consistent documentation monitoring the status of each employee

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Qualifications:

• Minimum of 5+ years of experience in high-level relationship building and operational management
• Previous management/ supervisor experience overseeing 5-10 employees
• Ability to build business relationships and interact effectively with “C” level executives
• Exceptional computer skills
• Industry-related experience is a plus

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Physical Demands:

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Travel between NYC and NJ by the Path Train 2 to 3 times a week
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
• Ability to lift or move 40 lbs. or greater frequently

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Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. At WorkSocial we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. WorkSocial provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

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Job Type: Full-time

‍Salary: $20/hour

Benefits:

• Bonus
• Employee assistance program
• Employee discount
• Paid time off
• Referral program

Schedule:

• Day shift (10:00 AM to 6 PM)
• Monday to Friday

Experience:

• Mailroom management: 5 years (Preferred)
• Shipping and receiving: 5 years (Preferred)
• Customer service/client management: 5 years (Preferred)
• Office services management: 5 years (Preferred)
• Computer Skills Test
• Written Skills Test

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How to apply

Interested candidates are invited to submit their resume and cover letter to [Contact Email or Application Link]. Please include "Mail Management Lead Application" in the subject line. We thank all applicants for their interest, but only those selected for an interview will be contacted.